As a professional third-party game service website, Futbuy handles a large number of user visits and orders daily. To ensure the smooth functioning of the website and provide the best experience for all users, we present this agreement. For violations of the Acceptable Use Policy, Futbuy will take appropriate actions based on the severity of the violation. If the user's actions cause losses to the website, Futbuy reserves the right to pursue legal action against the user.

User Rights

As consumers, users are entitled to the following legal rights when using the website:

• Users have the right to consult with Futbuy's online customer service to verify the availability and stock of specific products on the website.
• If Futbuy staff make an error during order delivery, resulting in the user receiving a product that does not match the order description, the user has the right to contact customer service to request a replacement after verification.
• If an error caused by Futbuy during order delivery prevents the order from being completed within the expected timeframe, the user has the right to request a refund for the undelivered portion of the goods.
• Users have the right to reject illegal products to avoid negative impacts, such as temporary or permanent bans. If the user can provide evidence that the product was obtained through illegal means, they have the right to cancel the order.

User Obligations

As individuals with decision-making capabilities, users are expected to fulfill the following responsibilities:

• For game account products, Futbuy staff will send the account number and password to the user via email after confirming the account's availability. Users are responsible for safeguarding this information. Futbuy is not liable if the account is used by others after delivery.
• For items or currency products, once the order is delivered, our staff will not attempt to retrieve them in-game. Futbuy is not responsible if the user trades the item to others in the game after the transaction.
• If an error or unexpected situation occurs during order delivery, resulting in the user receiving products other than the ordered ones, the user is obliged to return the excess products. If the user refuses to contact or return the extra products, Futbuy has the right to seek compensation through legal means.
• Futbuy manually verifies certain risk orders to prevent fraud. Users are required to cooperate with customer service during the verification process, providing evidence such as ID photos, personal photos, driver's license photos, and credit card photos. Futbuy reserves the right to refuse delivery to uncooperative users.
• Different products have different delivery methods. Sometimes Futbuy staff need to contact users to ensure smooth order delivery. Users are responsible for providing correct contact details either on the website or to online customer service and ensuring their availability. Futbuy is not responsible for order delivery issues if staff cannot contact the user.

Prohibited Behavior

Given the complexity of trading models and the variety of products, users are prohibited from engaging in the following behaviors:

• Disputing Completed Orders: Once a Futbuy staff member completes the delivery, the order is considered complete, regardless of its status on the website. Users may not cancel the order or request a refund at this point.
• Disputing Product Value: Futbuy does not assess the true value of goods. Users should carefully consider their purchases. The site is not responsible for users disputing the value or price of products after purchase, and refunds will not be issued for these reasons.
• Disputing Product Quantity: Any transaction fees or taxes incurred during the transaction are borne by the user. Users may not cancel orders or request refunds if the received currency amount is insufficient.
• Providing False Information: Users must correctly fill in all necessary information on the order settlement page, such as user ID, role name, and server name. Futbuy staff will complete the delivery based on the submitted information. Futbuy is not responsible if the user does not receive the product due to incorrect information.
• Abusing Website Features: Futbuy occasionally holds special promotions with discounted products and coupon codes. Users shall not abuse the account registration function to obtain illegal benefits. Futbuy reserves the right to refuse delivery of such orders.
• Insulting Staff and Customer Service: Futbuy staff and customer service should communicate with users warmly and respectfully. Users are expected to do the same. If a user engages in malicious or abusive behavior and does not heed warnings, Futbuy reserves the right to suspend communication.

Since the website cannot control whether users have carefully read this policy, the responsibility for reading or not reading it lies with the user, not with the website or the company.

Regardless of whether the user has read these terms of use carefully before registering or using this website, using the website or registering as a member indicates that the user has read and accepted all the contents of this policy. This agreement is binding on both parties.