Refund Policy for FUTBUY.NET

FUTBUY.NET's payment policy allows users to request refunds in certain cases after actual payment.

Reasons for Refund:

1. Paid order not received.
   The order was not delivered within 72 hours after payment.
2. Multiple payments for the same order.
   Users accidentally paid for the order more than once. The funds are returned in full, minus the initial order cost.
3. Verification of payments.
   Additional information may be required to verify the payment instrument owner. If not provided, a refund can be requested.

Cases Where Refund is Not Possible:

1. Successfully completed order.
   The order was fully executed.
2. Unpaid order.
   Refund for an unpaid order is not possible.
3. Any reason not described in the "Reasons for Refund" section.

To request a refund, contact technical support via live chat or the contact details on the "Contacts" page. Include the order number and reason for the refund. No additional fees are charged for refunds. Refunds take 1 to 14 business days, depending on the payment system, and are returned to the original payment method.